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408 Articles Found
Article#Search ScoreTicketType
4916820 Configure file proof approval approver to a file using Graphic Design Manager?
    

How To
4916520 End-user is not able to see orders they submitted
     End-user is not able to see orders they submitted

Issue
4904720 Configure PSP to pass values from an order to a Customer Survey using Google Forms?
    

How To
4872720 How to filter account numbers by User
    

How To
4756420 Server Error in '/PSP/appNet' Application. Compilation Error [No relevant source lines]
     Compiler Error Message: BC2017: could not fine library 'C:\Windows\Microsoft.NET\Framework\v4.0.30319\Temporary ASP.NET Files\psp_appnet\

Issue
4031620 How to change the quantity of a Template Order and update the price?
    

How To
4021620 How to Disable File Attachment Upload
    

How To
3984620 How to Modify the FROM and REPLY email address
    

How To
3949520 How to remove an attachment(s) from a completed/closed order.
    

How To
3681620 How to limit visibility permissions for Store Products to specific Sites?
    

How To
3657620 How to Clone a Stock from within a Print Order
    

How To
3263120 How to Configure a User to See All Orders They Have Created in My Orders?
    

How To
3242720 How to set the page dimensions of a template by pixels instead of inches.
    

How To
3216720 How to add fonts to Template Builder?
    

How To
3204920 How To show File Type Guidelines by Default
    

How To
3047220 How to Reject a User's Registration Request for Approval?
    

How To
3023220 How To Find Orders for a Specific Order Category Within a Date Range?
    

How To
2981320 How To Adjust the Size of the Shipping Label
    

How To
2864320 How To Turn on Special Instructions Box for Template Orders
    

How To
2770720 How to set the default number of lead days for Store Orders
    

How To
2627320 How to Configure Paper Stock Inventory Controls
    

How To
2625120 How To Configure a Store Product
    

How To
2618020 How to enable reCAPTCHA to prevent unauthorized registration to your PSP site.
    

How To
2601520 I get the following error when registering: reCAPTCHA V1 IS SHUTDOWN
     The reCAPTCHA is out of date

Issue
2591920 How to enable file upload disclaimer to protect my organization from claims of privacy violations?
    

How To
2591820 How to open an Attachment on a cloned order
    

How To
2581320 How to Configure Wide Format Setting
    

How To
2577720 How to Search for Users by Site
     How to Search for Users by Site

How To
2557020 How do you assign jobs to staff?
    

How To
2553020 How to change the fiscal year?
    

How To
2534920 How to Turn Off the Convert to PDF for an Attachment?
    

How To
2527220 How can I adjust the papers inventory to bring the on hand down to the correct amount ?
    

How To
2510420 How to Change the Equipment Assigned to the Stock on a Print Order?
    

How To
2476220 How to display the stock description on the job ticket?
    

How To
2437420 How to Add a Charge for Boxes in the Shipping Section of a Print Order?
    

How To
2430620 How to Change the Email that goes to a customer when the status is changed to a specific status?
    

How To
2406920 How to Edit the Status Date on a Closed Print Order
    

How To
2338920 How to Activate the Special Instructions Box for an Order Category Finish Size
    

How To
2328820 How to Configure the Display Order for Finish Sizes within the Order Category in Webdesk
    

How To
2325120 How to Purge Order File Attachments
    

How To
2323620 How to Auto-populate the Default Account Number when the Site is selected in PSP Manager
    

How To
2269320 How to Change the Message that Appears in 'Step 5: Billing and Delivery' of a Print Order in Webdesk
    

How To
2252420 How to Configure Both Default Due Dates for Print Orders
    

How To
2251320 How to Make Order Categories Not Web Viewable to Customers
    

How To
2241120 How to Allow a User to Select Multiple Main Stocks for an Order
    

How To
2241020 How to Edit the 'CLICK HERE FOR FILE TYPE GUIDELINES' Message on a Print Order
    

How To
2239420 How to Resolve a User Getting a 'LOCKED OUT' Message When Logging Into Print Shop Pro®
    

How To
2180320 How to Change the Message in the “What is this?” Tool Tip for Stock Weight
    

How To
2175520 How to Clone a Template
    

How To
2136920 How to Edit the Start Date of Your Fiscal Year in Print Shop Pro®
    

How To
2131920 How to Assign CMYK Values to a Template Item
    

How To
2079620 How to Upload/Change the Image for Invoices, Job Tickets & Shipping Labels
    

How To
2056220 How to Add an Additional Special Stock for Your Order Category Finish Size
    

How To
2043720 How to Populate the Customer Information From a Store Order to a Linked Print Order When the Store Order is Generated
    

How To
2040020 How to Discontinue Images in the Image Library
    

How To
2032920 How to Configure the Default Status for Store Orders Placed in Manager
    

How To
2022320 Sample Validation Expressions
    

How To
1985820 How to Configure a Print Order Form to Use Number of Originals or Sheets per Set
    

How To
1963320 How to Clone an Order Category Finish Size
    

How To
1957820 How to Create a New Stock Size When Cloning an Existing Stock
    

How To
1933820 How to Enable Customers to Submit a Graphics Design Order When Graphics is Selected on a Print Order
    

How To
1933220 How to Make Changes to a User's Profile as a Dev
    

How To
1927120 How to Prevent Customers From Entering a Due Time on their Order Earlier Than the Configured Requested Time
    

How To
1906320 How to Change the Message That Appears At the Top Above the Finish Size Options After Selecting An Order Category in Webdesk
    

How To
1902920 How to Assign an Account Number and Permissions to a User
    

How To
1901520 How to Modify the "What is this?" Description for Each Finish Size
    

How To
1901420 How to Configure the Email Message That is Sent to a User After they Register
    

How To
1897720 How to Register a User When You Do Not Have "Allow Register" Option Turned On
    

How To
1892120 How to Create a New Option for Impositions
    

How To
1880320 How to Use an Email Template to Alert Admin and Dev Users When a New Registrant Needs Activation
    

How To
1868020 How to Change the Text That Appears on Print Order Invoices
    

How To
1867720 How to Change Your User Name and Password
    

How To
1866620 How to View Notifications for Stock Inventory that Needs to be Reordered
    

How To
1824020 How to View the Charge Summary of an Order
    

How To
1818020 How To Edit the Webdesk Finished Size Landing Page Text
    

How To
1816320 How To Change the Address Information that Appears on the Delivery Option for Ship to Site
    

How To
1815020 How To Locate a Discontinued Print Order
    

How To
1799420 How To Set the Post-Cut Imposition for an Order Category Finish Size
    

How To
1780520 How to Change the Message in "What is this" for Stock Styles on a Webdesk Print Order and How to Edit the Stock Style Descriptions
    

How To
1774020 How To Allow for User Password Retrieval
    

How To
1760320 How to Modify a Closed Order
    

How To
1745720 How to Configure Statuses as "Completed" Statuses (Locked Orders)
     Completed, Complete, Statuses, Status, Locked, Lock, Order, Category

How To
1742520 How to Edit the Price on Store Orders and Store Products
    

How To
1741120 How to Turn Off the Projects Feature in Webdesk/Manager
    

How To
1735320 How to Allow User Registration for Access to Print Shop Pro® to be Automatically Approved
    

How To
1731720 How to Create a New Stock by Cloning a Pre-existing Stock
    

How To
1728320 A stock detail on a print order has negative values for Sheets per Set and impressions
     The negative value for Sheets per set is creating a negative prices for Stock and Click Charges.

Issue
1723120 How to Discontinue an Order Category
    

How To
1714420 How to add a "Text Only" region to your template
    

How To
1713220 How to Change Out the Equipment/Resource in an Inventory Press Assignment
    

How To
1710420 How to Manage Permissions for Templated Items
    

How To
1703920 How to Apply a Credit to a Print Order
    

How To
1703220 How to resolve: "The Print Shop Web Order System is not currently available. Please try again later." "[DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied."
    

How To
1696220 Document Converter Not Converting Documents to PDF
     Document Converter isn't converting documents to PDF.

Issue
1690420 How to Use an Email Template for the Confirmation Message for PSP Registration
    

How To
1689020 How to Edit the Order Summary No Cost Displayed Message
    

How To
1685120 How to Update Address (Shipping) Info in a Contact Record
    

How To
1684720 How to Close or Discontinue a Project
    

How To
1684420 How to Generate a Turnaround Time Report for Print Orders
    

How To
1684120 How to Make Store Products Non-chargeable for Certain Sites/Departments
    

How To
1678920 How to Generate a Report for Sales Tax
    

How To
1677720 How to Discontinue a Site/Department
     Site, Sites, Departments, Department, Dept., Discontinued, Discontinue, Inactive

How To
1670120 How to Configure the Pending File Approval Process Email
    

How To
1669520 How to Troubleshoot and Resolve a "CONNECTION Error” Received At the End of Executing the PSP Website Update
    

How To
1667120 How to Add or Modify Content for the Details Field within the Store Product
    

How To
1664320 How to View/Edit Which Users Can Access an Account Number
    

How To
1657820 How to Configure Volume Discount Method for Each Resource
    

How To
1657420 How to Add Paper Stock Images to Paper Stock Colors
    

How To
1657320 Allowing the User to Change the Site at the End of the Order (new feature in Version 14 of Print Shop Pro®)
     How to Allow the User to Change the Site at the End of the Order

How To
1657120 How to Change the New Print Order Creation Method (New Feature in Version 14 of Print Shop Pro®)
     How to Change the New Print Order Creation Method

How To
1653820 How to Configure a Template Item as a Two-sided Item (New Feature as of Version 14)
     How to Configure a Template Item as a Two-sided Item

How To
1651920 How to Change the Imposition on an Existing Order
     How to Change the Imposition on an Existing Order

How To
1649520 How to Prevent a Status Email Template From Sending Duplicate Emails
    

How To
1644920 How to Enter Quotes into the Estimate Quantities Feature
    

How To
1644820 How to Link an Existing Print Order to a Graphics Order and Vice Versa
    

How To
1644720 How to Configure Print Shop Pro® to Automatically Select the Matching Site When an Account Number is Selected on a Webdesk Order
    

How To
1644620 How to Configure Projects Not to be Visible in Print Shop Pro® Manager/Webdesk
    

How To
1643420 How to Configure the Auto Population for All Shipping Fields
    

How To
1643220 How to Assign a Graphic Design Order to a Specific Designer
    

How To
1637220 How to Configure the Add-On Type for Mailing Orders and Add New Mailing Add-on Categories.
    

How To
1637120 How to Close/Discontinue a Project
    

How To
1630620 How to Configure an Image or Text to Use the Order Form Links
    

How To
1625120 How to Determine the Correct User Profile if You Are Using Network Integration and a User Has Two User Profiles
    

How To
1623120 How to Edit/Configure Stock Style Descriptions for Display on Webdesk Print Orders
    

How To
1606420 How to Make a Stock Available as an Option for a Cover Stock on Webdesk Print Orders
    

How To
1603620 How to Export a List of Contacts
    

How To
1584320 How to Create a New Price Schedule
    

How To
1583220 How to Modify the Homepage
    

How To
1574020 How to Configure Order Statuses to Subtract Stock from Inventory
    

How To
1568720 How to Access the Dashboard
    

How To
1565720 How to Set Up Volume Discounts for Your Print Resource
    

How To
1565320 How to Add/Modify Production Equipment Pricing - Offset Press
    

How To
1558420 How to Add/Modify Production Equipment Pricing - Digital Copiers
    

How To
1556520 How to Ensure Approvers Can See All of the Orders They Have Approved
    

How To
1547720 How to Offer Multiple Options for Bindery
    

How To
1546420 How to Turn On/Off the Ability to Manually Enter in Account Numbers on Webdesk Orders
    

How To
1540020 How to Allow Black Ink on One Side and Color Ink on the Other Side in Manager
    

How To
1539520 How to Ensure the Paper Stock Configured in an Order Category Finish Size is Available/Visible to Customers in Webdesk
    

How To
1539020 How to Set Specific Finishing Options in an Order Category Finish Size as Default Options
    

How To
1536920 How to Generate a Report on Orders by an Individual User
    

How To
1527920 How to Set the Data Connection to the Print Shop Pro® Application
    

How To
1526120 How to Update Contact Information to Display Accurately in Both "Contact Us" and on the Automated Emails from the print shop
    

How To
1516020 How to Allow 8 1/2 x 11 Copies with 11 x 17 Folded Sheets
    

How To
1507420 How to Globally Discontinue a Bindery Option
    

How To
1504420 How to Generate a List of Orders by a Specific Order Category and then Export into Excel
    

How To
1504320 How to Apply Add-ons to an Order in Print Shop Pro® Manager
    

How To
1499620 How to Turn Off the Price Display for Store Products
    

How To
1499420 How to Discontinue a Bindery Option in an Order Category Finish Size
    

How To
1497520 How to Resolve "Server Error in '/PSP/appnet' Application" When Uploading an Excel File Using the "Import Account Numbers Option
    

How To
1497420 How to Create an Option for Customer Provided Stock
    

How To
1496520 How to Ensure Orders of a Specific Status Other Than "Complete" Appear On Sales Reports
    

How To
1496220 DC Test
    

How To
1491220 How to Create a New Order Category
    

How To
1485220 How to Configure a Workflow Setup For an Order Category
    

How To
1483620 How to Turn On the Display for Price on an Order Category Finish Size
    

How To
1483220 How to Configure the Shipping Options for Business Cards
    

How To
1481220 How to Turn On/Off Certain Finishing Options in an Order Category Finish Size
    

How To
1480320 How to Send Emails Regarding an Order to Multiple Users
    

How To
1478120 How to Discontinue a Contact
    

How To
1476720 How to Have the Bindery Charge Per Set Instead of Per Sheet
    

How To
1473920 How to Submit a Saved Quote Only Order as a New Print Order
    

How To
1472320 How to Change Time Duration for the Automated Login Timeout
    

How To
1466720 How to Turn On/Off the Ability for the Doc Converter to Include the Original File in Webdesk
    

How To
1465820 How To Edit the Message on the Login Screen
     How can we edit the message that our users see when they go to log into Print Shop Pro®?

How To
1461520 How to Configure the Print Shop Contact Info in Print Shop Pro®
    

How To
1438820 How to Generate a Report on Orders by Department
    

How To
1438720 How to Adjust the Login Timeout
    

How To
1437320 How to Check if an Email was Sent to the Customer After the Order was Completed
    

How To
1434020 How to Access the Print Shop Pro® Knowledge Base
    

How To
1431020 How to Discontinue a Distribution List
    

How To
1430920 How to Configure Stocks for an Order Category Finish Size
    

How To
1430720 How to Turn On/Off the Price Display for Print Orders
    

How To
1426420 How to Contact the edu Support Team for Technical Support
    

How To
1421720 How to Set Up a Click Charge for Equipment/Resources
    

How To
1414220 How to Edit a Completed Store Order While Keeping the Original Status Date
    

How To
1411520 How to Solve Why a New User with a Name Similar to that of a Discontinued User Seems to be Non-existent
    

How To
1408620 How to Troubleshoot Why An Account Number is Not in the Account Numbers List or Says "Not Found in Account # List" Next to it
    

How To
1408120 How to Adjust Prices on Store Products
    

How To
1406120 How to Configure Shipping Labels in Print Shop Pro®
    

How To
1391820 How to Manage Permissions For Print Items
    

How To
1387220 How to Access Reports on Bindery
    

How To
1386020 How to Set Up Order Category Finish Sizes with No Click Charge
    

How To
1381920 How to designate a User As a Designer
    

How To
1381820 How to Correct the Linked Web Login User of a Contact Record
    

How To
1379920 How to Add Email Recipients to an Email for a Print Order in Print Shop Pro® Manager
    

How To
1378220 How to Enable/Disable Delivery Options for Webdesk Orders
    

How To
1375520 How to Give a Current Employee Access to a Former Employee's User History
    

How To
1375220 Emailing an Invoice from a Store Order in Print Shop Pro® Manager
     How to Email an Invoice from a Store Order in Print Shop Pro® Manager

How To
1374920 Statuses Missing from Status Drop Down List in Print Shop Pro® Manager
     When viewing an order in Print Shop Pro® Manager, the drop down list for statuses only shows one status.

Issue
1374820 How to Turn On/Off the Price Display For an Order Category Finish Size
    

How To
1370820 How to Determine the Difference Between the General Invoice vs. Detailed Invoice
     What is the difference between the General Invoice and the Detailed Invoice in Print Shop Pro® Manager?

How To
1370420 How to Create an Email Template for Projects
    

How To
1362020 How to Allow the User to Modify the Delivery Info Mod for Ship To Address
     We are having a problem with being able to select the "Ship to Address" delivery option while placing a Print Order in Webdesk. It is grayed out and won't allow editing of the shipping address info. How can we fix this?

How To
1359720 How To Set the SMTP Server for Print Shop Pro®
     Where can we set the SMTP server for Print Shop Pro®?

How To
1358420 How to run an Add-on Report
    

How To
1354620 Cloning Orders
     Cloning Orders

How To
1345820 How to to enable the "No Charge" check box in the MISC area of Print Shop Pro® Manager
    

How To
1340720 Informing the Customer of How Many of a Store Product Are In Stock and How many Are On Order From Vendors
     Is it possible for the print shop to alert the customer that a particular Store Product is either out of stock or on back order?

How To
1340620 How to Change the "Conversion Message" That Appears When Attaching a Document to a Print Order in Webdesk
     Is it possible to change the "Conversion Message" that appears when attaching a document to a print order in Webdesk?

How To
1339920 How to Prevent Customers From Selecting Weekends and Closed Dates as Due Dates for Their Orders
    

How To
1339520 How to Generate a PDF Multiple Imposed File for Business Card Orders
    

How To
1334820 How to Configure Print Items Generated by a Store Order to Automatically be Statused as "Submitted"
    

How To
1334020 Changing the Price On Template Item Orders
     Is it possible to change the price on an order for a Template item? We've tried adjusting the price using the "Other Charge" function in the ADD-ON section, but we get a message telling us that the cost cannot be changed on template items.

How To
1332620 How to Assign a Link to an Image to Modify the Homepage
    

How To
1332320 How to Assign Users the Appropriate Level of Access in Print Shop Pro®
    

How To
1328120 How to Search For An Order Using the Print Orders List
    

How To
1328020 How to Order a Template Item in Print Shop Pro®
    

How To
1327920 How to Place a Store Order in Print Shop Pro®
    

How To
1324020 How to Define and Categorize Order Statuses
    

How To
1323520 How to Configure and Use "Projects" to Combine New Existing Print Orders
    

How To
1323120 How To Use Projects For Estimating Multiple Quantities
    

How To
1321820 How to Make Newly Added Equipment Available In Print Shop Pro® Manager
     We just bought a new Copier and added it into the Equipment listing for our Print Shop Pro® site. However, it isn't available among the list of resources when we are editing an order in Print Shop Pro® Manager. Why is it not there?

How To
1313020 How to Configure and Use "Projects" to Combine Existing Print Orders
    

How To
1310820 How to Create a New Status
    

How To
1309820 How to Place a Print Order in Webdesk
    

How To
1308320 How to Configure Stock Defaults in an Order Category Finish Size
    

How To
1302320 How to Limit Certain Stocks by Color Ink Limitations (Inventory Restrictions)
    

How To
1297920 How to Configure both Default Due Dates and Maximum Due Dates for Store Orders
    

How To
1297720 How to Configure "Paper Size Factor"
     When viewing the Charge Summary of an order, we see something called "Paper Size Factor." What is this and how does it affect an order? How can we edit this?

How To
1297320 How to Configure Approvers to Be Able to See their orders and any order with an account number in which they admin permissions configured.
    

How To
1285120 How to Show a List of File Attachments on a Job Ticket
    

How To
1277820 How to Check an Order's Status History
    

How To
1277120 How to Remove the Options For File Approval When a Customer is Uploading a File to an Order in Print Shop Pro® Webdesk
    

How To
1276220 How to Set Up a Landing Page
    

How To
1275520 How to Add Images For Your Store Products
    

How To
1274720 How to Configure Automated Emails for Quote Only Orders
    

How To
1272720 How to Discontinue a Print or Store Order
    

How To
1269520 How to Configure Statuses to Automatically Send Out Emails Using Email Templates
    

How To
1265720 How to Designate a User As a Designer
    

How To
1262320 How to Enable Customers to Edit the Due Date Without Choosing a Date Earlier Than the Suggested Due Date
     We set a Due Date to better manage orders and requests. However, the customers are able to choose a date earlier than the suggested Due Date we put in. How can we prevent this without taking away the ability for customers to edit the Due Date?

How To
1256320 How to Change the Name of Sets or Sheets per Set for an Order category Finish Size
    

How To
1255120 Locating the Site Classification Markup Found in the Charge Summary
     How/Where to Locate the Site Classification Markup Found in the Charge Summary

How To
1252020 How to Use a Print Order as a Template for a Store Product
    

How To
1249520 How to Make the Subcategories Visible In Store Drop Down List if They Are Not Visible
    

How To
1247220 How to Charge an Order to Multiple Account Numbers in Print Shop Pro® Manager
    

How To
1244020 How to Check the Status History / Email History of An Order
    

How To
1243920 How to Register to use Webdesk
    

How To
1242120 How to Change the Imposition On a Pre-existing Order
    

How To
1241420 How to Edit, Activate, and/or Deactivate Print Order Category Options
    

How To
1238820 How to add or change images for Store Products
    

How To
1236120 How to Configure the Maximum File Size to Upload to an Order
    

How To
1230820 How to change the Imposition on a Template Order
    

How To
1224020 Email Links Not Arriving at Proper Landing Page
     Links provided in confirmation emails or template emails from PSP do not point to the right PSP landing page.

Issue
1223320 How to open up PDF files in Windows 10
    

How To
1221220 How to attach an image file to a job ticket
    

How To
1219920 How to Pull Reports for Orders Based on Order Category and Name of Customer Who Placed Order
    

How To
1217320 How to Change the Name or Details of a Stock
    

How To
1214620 How to Make Corrections to the Price of an Order
    

How To
1209820 How to Setup Admins to Approve Orders for Webdesk Users
    

How To
1208420 4 Levels of Access for Print Shop Pro®
     In User Management under the column for Access Level, there are options for Dev, PtShp, Admin, and User. What exactly are those and what are the differences between the four?

Issue
1208220 How to Set Up Paper as a Store Product and Have It Subtract from Stock Inventory
    

How To
1206120 How to Set an Order Category as a Print, Quick Copy or Store Item
    

How To
1201020 How To Manage Permissions for Store Items
    

How To
1198620 How to change the Primary Site in a user profile
    

How To
1198120 How to track custom items such as labels, shirts, pens, mugs, etc., sent to outside vendors?
    

How To
1196820 How to Assign Registered Users Account Numbers
    

How To
1191620 How to change the category for a store product
    

How To
1189320 How to Set Prices For New Finishing Options
    

How To
1185520 Adding Images for Finishing or Finish Size/Order Categories
     Changing the images for Finish Size or Order Category

How To
1184820 Cloning Another User's Order
     Is there any way for a user to copy an order submitted by another user?

How To
1184520 How to Make Template Items Visible and Accessible To Customers
    

How To
1182620 How to Prevent Users From Changing Predetermined Options for Bindings, Folds, Cuts, & Drills
     The print shop has predetermined settings for Bindings, Folds, Cuts, and/or Drills that we would rather the customer not have the ability to change. How do we either lock these settings or prevent them being presented to the customers?

How To
1182420 How to allow new users to register for access to Print Shop Pro®
    

How To
1180120 How to make a certain Category of Store Products the Feature Store Category; how to make certain Store Products the featured Store Products
    

How To
1171320 Setting Up Accounts for Outside/Cash Customers
    

How To
1167820 Store Orders Not Showing In "My Orders" (after Version 13.0.3 or higher)
     After updating Print Shop Pro® to Version 13.0.3 or higher, "Store Orders" not being displayed in "My Orders"

Issue
1167720 Uploaded Image File Does Not Show
     We uploaded an image file to use for "order category/finish sizes" but it isn't showing. What went wrong?

Issue
1165220 Unable to enter in "# of Originals" or "# of Sheets per Set" for a particular "Order Category/Finish Size" in Webdesk
     Unable to enter in "# of Originals" or "# of Sheets per Set" for a particular "Order Category/Finish Size" in Webdesk

Issue
1156820 How to Configure Orders For Either Pending Approval or Automatically Approved Statuses
    

How To
1156320 I'm configuring a finish size and want the stocks that I have chosen to be available whether black or color is chosen.
     The zero is in red and when I hover over it, it says "red number indicates additional configuration is required"

How To
1154420 How to change the orginization name displayed on the job ticket
    

How To
1153920 How to Adjust Stock Inventory to "0"
    

How To
1153420 Cannot Edit Shipping/Address Info On An Order in Webdesk
     Cannot edit shipping/address info on an order in Webdesk

Issue
1151020 How to set or adjust prices for stocks
    

How To
1150320 How to execute the Data base update on a client other than the Server that SQL server is running
    

How To
1149920 How to configure settings for PDF Proof & Hard Copy Proof in Webdesk
    

How To
1147420 How to Edit the "Contact Us" Information
    

How To
1146820 How to Adjust the Price of an Order in Print Shop Pro® Manager
    

How To
1121620 Emails not going out
     If a customer submits an order that is "Pending Approval" they get the following message: "Order Submitted. There was an email error in attempting to sendan approval request to [Approver's email address here*]. Please contact this user directly regarding your order." If someone from the Print Shop attempts to send an email from within Print Shop Pro, they get the following message: "500 - Internal server error. There is a problem with the resource you are looking for, and it cannot be displayed."

Issue
1096820 Narrowing Search Results for Orders
     Orders are not displayed when trying to initiate a search in Print Orders List

Issue
1096520 Price does not show on job ticket for orders with only Add-ons
     When we print out a job ticket for an order where the only items are add-ons, the price does not show up.

Issue
1075520 How to Ensure Stocks Are Visible in Webdesk
    

How To
976020 Proper Procedure for Changing the Application to Point to a New Server
     How to Change the Application to Point to a New Server

How To
968920 Problems with the Doc Converter even after we restart it
     Restarting the Doc Converter is not resolving the issue of certain file attachments

Issue
934120 No Account Numbers Available at End of Order Screen in WebDesk
     The drop-down list for Account Numbers is not available when a customer is trying to submit an order in WebDesk

Issue
933220 How to Turn Off the Option For Customers to Attach a File
    

How To
909420 How to Set the Due Date so That it is Automatically Calculated for the Next Business Day
    

How To
874220 Server Error in '/PSP/appNet' Application. - Arithmetic overflow error converting numeric to data type numeric.
     One of our users gets the following error message when attempting to log in: Server Error in '/PSP/appNet' Application. - Arithmetic overflow error converting numeric to data type numeric.

Issue
872820 How to Allow a User to Place an Order That Goes Over the Maximum Single Order Amount of an Account Number
    

How To
846320 PDF preview after file upload does not load. The box appears but no file image using Google Chrome
     Chrome PDF viewer does not load file to display using Google Chrome

Issue
843820 How to Discontinue User Profiles in User Management
    

How To
835820 "Change to My Address" in emails not working; sending email to the default email address
     When using the e-mail templates, we select the "Change to My Address" button when sending an e-mail, and have verified that the from address is the one expected. When users receive the e-mail, however, it is from the default address and not from the unique address to which it was changed.

Issue
827620 How to See Which Colors For a Paper Stock Are Available to Customers in Webdesk
    

How To
827520 How to Add a Rush Charge to an Order
    

How To
827420 How to Allow For Entering Multiple Account Numbers on an Order in WebDesk
     Is there a way for the customer to use multiple account codes without having to have the Print Shop do it for them?

How To
823220 How to Know What File Formats Are Supported For Conversion
    

How To
822720 How to set maximum spending limits on account numbers
    

How To
812320 How to generate a redirect file for the print shop pro website.
    

How To
751620 Setting up the Data Export Utility and getting errors or not successful connection to server
     I’m having a difficult time setting up the Data Export Utility. I'm getting an error message when I try to click on “Connect to Server” to bring up the screen. Or getting "Unsuccessful connection" in Export Specification form

Issue
736820 How best to handle overages and spoilage
     If a print request orders a certain amount of sheets but the press uses more sheets to cover for spoilage during the printing process, only the original number of sheets will come out of inventory, not the additional number of sheets. Obviously the customer should not pay for the extra amount of sheets, but the sheets do have to come out of inventory. What is the best way to handle paper used above and beyond the amount ordered?

How To
721520 How to Generate a Report to Include Discontinued Equipment
    

How To
693020 Error Message when updating to latest version of Print Shop Pro
     "Message: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server)"

Issue
689920 How to change the status of a submitted print order
    

How To
682120 "Ambiguous column name 'OrderID'. ORDER BY items must appear in the select list if SELECT DISTINCT is specified"
     I receive the error listed below when selecting the COMPLETED status using the DASHBOARD. "Ambiguous column name 'OrderID'. ORDER BY items must appear in the select list if SELECT DISTINCT is specified"

Issue
664220 Price on order goes up too much when adjusting the number of sets
     When we increase the quantity on an order by 2 copies (sets), the price goes up way too much. We find that any time we change quantity, we have to go back and change the paper to a different stock and then change it back to the original stock so that the price is right.

Issue
662120 How to discontinue an account number so it can no longer be selected during the order process
    

How To
661820 How to unlock an order status to edit an order
    

How To
638120 How to Discontinue a Status
    

How To
629720 How to add images to the body of your home page
    

How To
626620 How to put an image file on job tickets
    

How To
611920 The Webdesk USER REPORT and ACCOUNT REPORT are not displaying any results.
     The Webdesk USER REPORT and ACCOUNT REPORT are not displaying any results.

Issue
604820 How to Access Reports
    

How To
602320 How to view account numbers available to a user
    

How To
598320 How to Add/Modify Store Inventory, Store Products, Store Items, Store Form (v11.2.0 or Higher)
    

How To
567920 Order Numbers Jump or Skip numbers
     Order Numbers Jump or Skip numbers

Issue
559220 How to set the default binding on print order form using WebDesk
    

How To
552620 Compatibility Issues with IE 11.0 or higher
     Print Shop Pro pages are distorted in Non Compatibility View for IE 11.0 or higher.

Issue
550620 How to adjust the Compatibility View Settings for Microsoft Internet Explorer (IE)
    

How To
547220 How to set up different click charges for different sizes on the same equipment
    

How To
522020 How to apply a discount to a Print Order
    

How To
521620 How to Export a List of All Paper Stocks with Prices to Excel
    

How To
519620 How to adjust the markup and/or sales tax
    

How To
504720 How to Access and Utilize Batch Print Reports
    

How To
504620 How to export or print filtered values from search results
    

How To
503720 Error Message When Selecting Completed Orders in the Dashboard
     When selecting completed orders in the dashboard, we receive an error message. We are running verison 11.0.0

Issue
502720 How to configure Print Order costs
    

How To
502620 How to Create Email Templates
    

How To
501920 How to EDIT the Stock in an Order
    

How To
499620 How to configure account number settings for users with ADMIN level access
    

How To
496820 How to Manage Store Inventory, Products, Items - (v11.0.0 - v11.1.5)
    

How To
496320 How to assign multiple account numbers to an order
    

How To
494920 How to Assign a Default Print Resource to a Stock (Inventory Press Assignment)
    

How To
494720 Not able to UNCHECK the LOCKED order box
     The LOCKED checked box is disabled and unable to UNCHECK

Issue
494620 How to give permission to review accounts for billing
    

Issue
494420 How to Set Up Cut-down Sizes
    

How To
493520 How to Set up Hot Folder
    

How To
493320 Field for entering the # of originals is not showing for end user
     The field for entering the # of originals is not showing for the end user.

Issue
492120 How to Have a New Customer Register as a Print Shop Pro® Webdesk User
    

How To
492020 How to get a list of the number of print jobs per contact
    

How To
491620 Discontinued resource is automatically selected when placing an order
     When submitting a new order, the system selects a discontinued printer instead of a current printer.

Issue
491520 Setting UP and Setting a Hot Folder
     How can I set up and set a Hot Folder in Print Shop Pro?

How To
487020 Set ALLOW Cover Stock for Quick Copy Order Category form and is not showing as option to customer
     The Cover Stock option has been enabled for Quick Copy Order Category and is not showing as an option during order process

Issue
485720 Receiving notification when a print job is submitted as a quote
     Needs notification of when a print job is submitted as a quote

Issue
484320 Muhimbi Docconverter not converting documents. Using Server 2012 R2
     Installed Muhimib DocConverter on Server 2012 R2. The converter does not convert Excel, Word or Powerpoint documents.

Issue
483520 When customers change their password for network, Print Shop Pro doesn't let them log in.
     When customers change their password for network, Print Shop Pro doesn't let them log in and they have to use their old password

Issue
483320 The letter "n" is added to any customer's name, who doesn't have a middle initial
     The Letter "N/A" is displaying in many users profiles.

Issue
477820 Stock listed in Charge Summary but not listed in Stock Detail
     The pricing is incorrect on the a job ticket when there is stock listed in Charge Summary Detail and not in Stock Detail

Issue
477720 Store Product notes displaying on Invoice and Order History to customer
     Notes listed in Store Product detail are displaying to customer and on Invoices

Issue
477620 System is not displaying local time zone for hosted website
     System is not displaying local time zone for hosted website

Issue
477020 Error in Linking tables to local backend mdf file using PSP Manager Client
     Error in Linking tables to local backend mdf file using PSP Manager Client

Issue
472920 How to configure stock colors to show on the print order form
    

How To
466420 Customers are able to enter their own account number. How do I turn this off?
     It seems that on-line customers are able to enter their own account codes. How do I stop this from happening? A customer did not see her account code for choosing, so she entered it herself. She had changed departments, and therefore had a new account code and site number. I did let her know that if she did not see her account number, in the future, to let me know so that I can add it to her profile. It concerns me however, that they are able to add a number, which shows up now in the listing. I suppose I can discontinue her entry. Thanks much

Issue
461320 How to Create/Modify Add-On Transactions
    

How To
415620 Configuring User Access Levels
     Can you tell me the difference between access levels for users in Print Shop Pro?

How To
386720 How to Add Sites/Departments into Print Shop Pro®
    

How To
368320 How to generate or modify an Print / Copy order
    

How To
368120 How to Configure Order Category / Finished Sizes
    

How To
351620 How to add an image to the Columns on the Home Page.
    

How To
348520 Data Export - Not able to connect to SQL server
     A network-related or instance-specific error occured while establishing a connection to SQL server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL server)

Issue
340620 How to EDIT the INFORMATION ONLY of an order designated with a Completed order status
    

How To
340520 How to EDIT the PRICE of an order designated with a Completed order status
    

How To
340420 How to Manage Order Status Codes
    

How To
339120 How to Add/Modify Paper Inventory Stock
    

How To
339020 Managing Paper Inventory
     Paper Inventory Control Overview

How To
335920 Migrating Database – Best Practices
     Reset NT and SQL user Accounts

How To
335820 Migrating Database – Best Practices
     Migrating the existing print shop pro application database

How To
335720 Migrating Web Application – Best Practices
     Setup Server to send email

How To
335620 Migrating Web Application – Best Practices
     Setup the website in IIS

How To
335520 Migrating Web Application – Best Practices
     Execute the setup.exe installation for PSPWebDesk

How To
335320 Migrating Web Application – Best Practices
     Copy Files to New Server

How To
335220 How to set the Default Email Template for an Order Status
    

How To
335120 How to set the Default Order Status for an Email Template
    

How To
335020 How to add/modify email templates
    

How To
311620 DocConverter Conversion Errors
     DocConverter errors converting documents and sends email to customer and edu support

Issue
309920 Template Items during processing - Toolkit v4.0
     System hangs during processing of template items and locks up

Issue
306720 Service Unavailable
     You receive a page displaying Service Unavailable when accessing the Website

Issue
306520 Create SQL Backup and NEW Instance
     The following steps show how to create a SQL backup and NEW Instance

How To
302020 Installing PSP WebDesk v8.2.8
     Please use the following instructions to install v8.2.8 WebDesk Update

How To
301920 Installing Database v8.2.7 Update
     Please use the following procedures to perform the v8.2.7 data update

How To
301820 How to Shrink/Truncate Database Log file using SQL Server 2000
    

Issue
301720 How to Configure Database Recovery Model to SIMPLE using SQL Server 2000
    

Issue
300320 Syntax error in UPDATE statement
     The problem that I'm having right now is that when we try to add a new order, we get Error 3144 from fAddOrder. And it says "Syntax error in UPDATE statement."

Issue
299420 Login Window Displays after Login Entered
     The login window page displays after login when selecting other options.

Issue
298520 How to Reset Stock Values in Paper Inventory
    

Issue
297620 Add new Resource/Equipment in Manager
     Equipment is not showing up on Pricelist (Fixed Prices Schedule).

Issue
297520 Configuration Error on pspupdatetools.aspx page
     Configuration Error on pspupdatetools.aspx page: Unrecognized attribute 'type'. Source File: C:\EDU\PSP\appNet\web.config Line: 4

Issue
296820 Add Stock to Quick Copy Form
     I have added a stock in PSP Manager, but I can't see the Stock on Quick Copy.

Issue
295320 How To Add a User to WebDesk
    

How To
295120 Invalid procedure call or argument: 'Mid'
     When user tries to view past orders reports they get the following error Microsoft VBScript runtime error '800a0005' Invalid procedure call or argument: 'Mid' /PSP/app/code/ord/ord_transfer.asp, line 500

Issue
295020 How to Create an Inventory Press/Copier Assignment
    

How To
294920 Quick Copy Setup
     These instructions will assist in setting up the Quick Copy order entry form within Print Shop Pro Manager

How To
293220 Slow to load initial splash screen, quote/order screen, slow to update and tab
     PSP Manager is slow to load initial splash screen, quote/order screen, slow to update and tab.

Issue
293120 Error 459 happens when selecting Quotes/Orders
     Error 459 happens when selecting Quotes/Orders in Print Shop Pro Manager.

Issue
293020 Running a Count of Orders by Machine
     Run a count of orders by machine/resource. Also report on annual revenue generated by machine.

How To
292820 Unable to Open a new Quote/Order (Log full)
     Print Shop Pro Manager will no longer open a new order. Orders may no longer be edited. Orders are not saved.

Issue
286820 activePDF server/Doconverter v3.52 hangs during processing
     activePDF server/Doconverter v3.52 hangs during processing

How To
286720 438: Object doesn’t support this property or method
     You receive the following error after selecting the Quote/Order screen from the main menu. Error in: Form_OrderSearch.LoadGrid 438: Object doesn't support this prpoerty or method The system locks up and need to close program using Task Manager.

Issue
283820 How to Charge two clicks for 11 x 17 Paper
    

How To
282120 Getting Error PSPuserSP login during Link
     Getting PSPuserSP login account error after selecting Quote/Order form

Issue
281920 Connection error from Client to SQL server on Win 2008 Server
     Getting a SQL connection error or not found when attempting to access the SQL server through a ODBC DSN connection

Issue
281620 How to Add Account Numbers into Print Shop Pro®
    

How To
281220 System Implemenation Plan
     System Implemenation Plan

How To
281120 How to turn off prices on shipping label?
    

Issue
280820 Failed to Access IIS metabase Error using IIS 5.0
     Failed to Access IIS metabase Error using IIS 5.0

Issue
219120 How to Remove Store Images or PDF from Website
    

How To
219020 Error accessing pspupdatetools.aspx page
     400 error - when accessing pspupdatetool.aspx file

Issue
218820 Error 3071 from PrintReports
     Work/Jobs Complete/Shipped displays Error 3071 from PrintReports

Issue
213520 ASP.Net v2.0 is not available in WebExtensions using IIS6.0
     ASP.Net v2.0 is not available in WebExtensions using IIS6.0

Issue


Contact edu Support Toll Free at 888-673-8424 (Print Shop Pro® ext. 273 / Design Conductor® ext. 227)