Knowledge Base

Search Support Articles

388 Articles Found
Article#TicketType
28643 How to turn on Special Instructions box for template orders?
    
How To
27707 How to set the default number of lead days for Store Orders
    
How To
26273 How to Configure Paper Stock Inventory Controls
    
How To
26251 How To Configure a Store Product
    
How To
26180 How to enable reCAPTCHA to prevent unauthorized registration to your PSP site.
    
How To
26015 I get the following error when registering: reCAPTCHA V1 IS SHUTDOWN
     The reCAPTCHA is out of date
Issue
25919 How to enable file upload disclaimer to protect my organization from claims of privacy violations?
    
How To
25918 How to open an Attachment on a cloned order
    
How To
25813 How to Configure Wide Format Setting
    
How To
25777 How to Search for Users by Site
     How to Search for Users by Site
How To
25570 How do you assign jobs to staff?
    
How To
25530 How to change the fiscal year?
    
How To
25349 How to Turn Off the Convert to PDF for an Attachment?
    
How To
25272 How can I adjust the papers inventory to bring the on hand down to the correct amount ?
    
How To
25104 How to Change the Equipment Assigned to the Stock on a Print Order?
    
How To
24762 How to display the stock description on the job ticket?
    
How To
24374 How to Add a Charge for Boxes in the Shipping Section of a Print Order?
    
How To
24306 How to Change the Email that goes to a customer when the status is changed to a specific status?
    
How To
24069 How to Edit the Status Date on a Closed Print Order
    
How To
23389 How to Activate the Special Instructions Box for an Order Category Finish Size
    
How To
23251 How to Purge Order File Attachments
    
How To
22693 How to Change the Message that Appears in 'Step 5: Billing and Delivery' of a Print Order in Webdesk
    
How To
22524 How to Configure Both Default Due Dates for Print Orders
    
How To
22513 How to Make Order Categories Not Web Viewable to Customers
    
How To
22411 How to Allow a User to Select Multiple Main Stocks for an Order
    
How To
22410 How to Edit the 'CLICK HERE FOR FILE TYPE GUIDELINES' Message on a Print Order
    
How To
22394 How to Resolve a User Getting a 'LOCKED OUT' Message When Logging Into Print Shop Pro®
    
How To
21803 How to Change the Message in the “What is this?” Tool Tip for Stock Weight
    
How To
21755 How to Clone a Template
    
How To
21369 How to Edit the Start Date of Your Fiscal Year in Print Shop Pro®
    
How To
21319 How to Assign CMYK Values to a Template Item
    
How To
20796 How to Upload/Change the Image for Invoices, Job Tickets & Shipping Labels
    
How To
20437 How to Populate the Customer Information From a Store Order to a Linked Print Order When the Store Order is Generated
    
How To
20400 How to Discontinue Images in the Image Library
    
How To
20329 How to Configure the Default Status for Store Orders Placed in Manager
    
How To
20223 Sample Validation Expressions
    
How To
19858 How to Configure a Print Order Form to Use Number of Originals or Sheets per Set
    
How To
19633 How to Clone an Order Category Finish Size
    
How To
19578 How to Create a New Stock Size When Cloning an Existing Stock
    
How To
19338 How to Enable Customers to Submit a Graphics Design Order When Graphics is Selected on a Print Order
    
How To
19332 How to Make Changes to a User's Profile as a Dev
    
How To
19271 How to Prevent Customers From Entering a Due Time on their Order Earlier Than the Configured Requested Time
    
How To
19063 How to Change the Message That Appears At the Top Above the Finish Size Options After Selecting An Order Category in Webdesk
    
How To
19029 How to Assign an Account Number and Permissions to a User
    
How To
19015 How to Modify the "What is this?" Description for Each Finish Size
    
How To
19014 How to Configure the Email Message That is Sent to a User After they Register
    
How To
18977 How to Register a User When You Do Not Have "Allow Register" Option Turned On
    
How To
18921 How to Create a New Option for Impositions
    
How To
18803 How to Use an Email Template to Alert Admin and Dev Users When a New Registrant Needs Activation
    
How To
18680 How to Change the Text That Appears on Print Order Invoices
    
How To
18677 How to Change Your User Name and Password
    
How To
18666 How to View Notifications for Stock Inventory that Needs to be Reordered
    
How To
18240 How to View the Charge Summary of an Order
    
How To
18180 How To Edit the Webdesk Finished Size Landing Page Text
    
How To
18163 How To Change the Address Information that Appears on the Delivery Option for Ship to Site
    
How To
18150 How To Locate a Discontinued Print Order
    
How To
17994 How To Set the Post-Cut Imposition for an Order Category Finish Size
    
How To
17805 How to Change the Message in "What is this" for Stock Styles on a Webdesk Print Order and How to Edit the Stock Style Descriptions
    
How To
17740 How To Allow for User Password Retrieval
    
How To
17603 How to Modify a Closed Order
    
How To
17457 How to Configure Statuses as "Completed" Statuses (Locked Orders)
     Completed, Complete, Statuses, Status, Locked, Lock, Order, Category
How To
17425 How to Edit the Price on Store Orders and Store Products
    
How To
17411 How to Turn Off the Projects Feature in Webdesk/Manager
    
How To
17353 How to Allow User Registration for Access to Print Shop Pro® to be Automatically Approved
    
How To
17317 How to Create a New Stock by Cloning a Pre-existing Stock
    
How To
17283 A stock detail on a print order has negative values for Sheets per Set and impressions
     The negative value for Sheets per set is creating a negative prices for Stock and Click Charges.
Issue
17231 How to Discontinue an Order Category
    
How To
17144 How to add a "Text Only" region to your template
    
How To
17132 How to Change Out the Equipment/Resource in an Inventory Press Assignment
    
How To
17104 How to Manage Permissions for Templated Items
    
How To
17039 How to Apply a Credit to a Print Order
    
How To
17032 How to resolve: "The Print Shop Web Order System is not currently available. Please try again later." "[DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or access denied."
    
How To
16962 Document Converter Not Converting Documents to PDF
     Document Converter isn't converting documents to PDF.
Issue
16904 How to Use an Email Template for the Confirmation Message for PSP Registration
    
How To
16890 How to Edit the Order Summary No Cost Displayed Message
    
How To
16851 How to Update Address (Shipping) Info in a Contact Record
    
How To
16847 How to Close or Discontinue a Project
    
How To
16844 How to Generate a Turnaround Time Report for Print Orders
    
How To
16841 How to Make Store Products Non-chargeable for Certain Sites/Departments
    
How To
16789 How to Generate a Report for Sales Tax
    
How To
16777 How to Discontinue a Site/Department
     Site, Sites, Departments, Department, Dept., Discontinued, Discontinue, Inactive
How To
16701 How to Configure the Pending File Approval Process Email
    
How To
16695 How to Troubleshoot and Resolve a "CONNECTION Error” Received At the End of Executing the PSP Website Update
    
How To
16671 How to Add or Modify Content for the Details Field within the Store Product
    
How To
16643 How to View/Edit Which Users Can Access an Account Number
    
How To
16578 How to Configure Volume Discount Method for Each Resource
    
How To
16574 How to Add Paper Stock Images to Paper Stock Colors
    
How To
16573 Allowing the User to Change the Site at the End of the Order (new feature in Version 14 of Print Shop Pro®)
     How to Allow the User to Change the Site at the End of the Order
How To
16571 How to Change the New Print Order Creation Method (New Feature in Version 14 of Print Shop Pro®)
     How to Change the New Print Order Creation Method
How To
16538 How to Configure a Template Item as a Two-sided Item (New Feature as of Version 14)
     How to Configure a Template Item as a Two-sided Item
How To
16519 How to Change the Imposition on an Existing Order
     How to Change the Imposition on an Existing Order
How To
16495 How to Prevent a Status Email Template From Sending Duplicate Emails
    
How To
16449 How to Enter Quotes into the Estimate Quantities Feature
    
How To
16448 How to Link an Existing Print Order to a Graphics Order and Vice Versa
    
How To
16447 How to Configure Print Shop Pro® to Automatically Select the Matching Site When an Account Number is Selected on a Webdesk Order
    
How To
16446 How to Configure Projects Not to be Visible in Print Shop Pro® Manager/Webdesk
    
How To
16434 How to Configure the Auto Population for All Shipping Fields
    
How To
16432 How to Assign a Graphic Design Order to a Specific Designer
    
How To
16372 How to Configure the Add-On Type for Mailing Orders and Add New Mailing Add-on Categories.
    
How To
16371 How to Close/Discontinue a Project
    
How To
16306 How to Configure an Image or Text to Use the Order Form Links
    
How To
16251 How to Determine the Correct User Profile if You Are Using Network Integration and a User Has Two User Profiles
    
How To
16231 How to Edit/Configure Stock Style Descriptions for Display on Webdesk Print Orders
    
How To
16064 How to Make a Stock Available as an Option for a Cover Stock on Webdesk Print Orders
    
How To
16036 How to Export a List of Contacts
    
How To
15843 How to Create a New Price Schedule
    
How To
15832 How to Modify the Homepage
    
How To
15740 How to Configure Order Statuses to Subtract Stock from Inventory
    
How To
15687 How to Access the Dashboard
    
How To
15657 How to Set Up Volume Discounts for Your Print Resource
    
How To
15653 How to Add/Modify Production Equipment Pricing - Offset Press
    
How To
15584 How to Add/Modify Production Equipment Pricing - Digital Copiers
    
How To
15565 How to Ensure Approvers Can See All of the Orders They Have Approved
    
How To
15477 How to Offer Multiple Options for Bindery
    
How To
15464 How to Turn On/Off the Ability to Manually Enter in Account Numbers on Webdesk Orders
    
How To
15400 How to Allow Black Ink on One Side and Color Ink on the Other Side in Manager
    
How To
15395 How to Ensure the Paper Stock Configured in an Order Category Finish Size is Available/Visible to Customers in Webdesk
    
How To
15390 How to Set Specific Finishing Options in an Order Category Finish Size as Default Options
    
How To
15369 How to Generate a Report on Orders by an Individual User
    
How To
15279 How to Set the Data Connection to the Print Shop Pro® Application
    
How To
15261 How to Update Contact Information to Display Accurately in Both "Contact Us" and on the Automated Emails from the print shop
    
How To
15160 How to Allow 8 1/2 x 11 Copies with 11 x 17 Folded Sheets
    
How To
15074 How to Globally Discontinue a Bindery Option
    
How To
15044 How to Generate a List of Orders by a Specific Order Category and then Export into Excel
    
How To
15043 How to Apply Add-ons to an Order in Print Shop Pro® Manager
    
How To
14996 How to Turn Off the Price Display for Store Products
    
How To
14994 How to Discontinue a Bindery Option in an Order Category Finish Size
    
How To
14975 How to Resolve "Server Error in '/PSP/appnet' Application" When Uploading an Excel File Using the "Import Account Numbers Option
    
How To
14974 How to Create an Option for Customer Provided Stock
    
How To
14965 How to Ensure Orders of a Specific Status Other Than "Complete" Appear On Sales Reports
    
How To
14962 DC Test
    
How To
14912 How to Create a New Order Category
    
How To
14852 How to Configure a Workflow Setup For an Order Category
    
How To
14836 How to Turn On the Display for Price on an Order Category Finish Size
    
How To
14832 How to Configure the Shipping Options for Business Cards
    
How To
14812 How to Turn On/Off Certain Finishing Options in an Order Category Finish Size
    
How To
14803 How to Send Emails Regarding an Order to Multiple Users
    
How To
14781 How to Discontinue a Contact
    
How To
14767 How to Have the Bindery Charge Per Set Instead of Per Sheet
    
How To
14739 How to Submit a Saved Quote Only Order as a New Print Order
    
How To
14723 How to Change Time Duration for the Automated Login Timeout
    
How To
14667 How to Turn On/Off the Ability for the Doc Converter to Include the Original File in Webdesk
    
How To
14658 How To Edit the Message on the Login Screen
     How can we edit the message that our users see when they go to log into Print Shop Pro®?
How To
14615 How to Configure the Print Shop Contact Info in Print Shop Pro®
    
How To
14388 How to Generate a Report on Orders by Department
    
How To
14387 How to Adjust the Login Timeout
    
How To
14373 How to Check if an Email was Sent to the Customer After the Order was Completed
    
How To
14340 How to Access the Print Shop Pro® Knowledge Base
    
How To
14310 How to Discontinue a Distribution List
    
How To
14309 How to Configure Stocks for an Order Category Finish Size
    
How To
14307 How to Turn On/Off the Price Display for Print Orders
    
How To
14264 How to Contact the edu Support Team for Technical Support
    
How To
14217 How to Set Up a Click Charge for Equipment/Resources
    
How To
14142 How to Edit a Completed Store Order While Keeping the Original Status Date
    
How To
14115 How to Solve Why a New User with a Name Similar to that of a Discontinued User Seems to be Non-existent
    
How To
14086 How to Troubleshoot Why An Account Number is Not in the Account Numbers List or Says "Not Found in Account # List" Next to it
    
How To
14081 How to Adjust Prices on Store Products
    
How To
14061 How to Configure Shipping Labels in Print Shop Pro®
    
How To
13918 How to Manage Permissions For Print Items
    
How To
13872 How to Access Reports on Bindery
    
How To
13860 How to Set Up Order Category Finish Sizes with No Click Charge
    
How To
13819 How to designate a User As a Designer
    
How To
13818 How to Correct the Linked Web Login User of a Contact Record
    
How To
13799 How to Add Email Recipients to an Email for a Print Order in Print Shop Pro® Manager
    
How To
13782 How to Enable/Disable Delivery Options for Webdesk Orders
    
How To
13755 How to Give a Current Employee Access to a Former Employee's User History
    
How To
13752 Emailing an Invoice from a Store Order in Print Shop Pro® Manager
     How to Email an Invoice from a Store Order in Print Shop Pro® Manager
How To
13749 Statuses Missing from Status Drop Down List in Print Shop Pro® Manager
     When viewing an order in Print Shop Pro® Manager, the drop down list for statuses only shows one status.
Issue
13748 How to Turn On/Off the Price Display For an Order Category Finish Size
    
How To
13708 How to Determine the Difference Between the General Invoice vs. Detailed Invoice
     What is the difference between the General Invoice and the Detailed Invoice in Print Shop Pro® Manager?
How To
13704 How to Create an Email Template for Projects
    
How To
13620 How to Allow the User to Modify the Delivery Info Mod for Ship To Address
     We are having a problem with being able to select the "Ship to Address" delivery option while placing a Print Order in Webdesk. It is grayed out and won't allow editing of the shipping address info. How can we fix this?
How To
13597 How To Set the SMTP Server for Print Shop Pro®
     Where can we set the SMTP server for Print Shop Pro®?
How To
13584 How to run an Add-on Report
    
How To
13546 Cloning Orders
     Cloning Orders
How To
13458 How to to enable the "No Charge" check box in the MISC area of Print Shop Pro® Manager
    
How To
13407 Informing the Customer of How Many of a Store Product Are In Stock and How many Are On Order From Vendors
     Is it possible for the print shop to alert the customer that a particular Store Product is either out of stock or on back order?
How To
13406 How to Change the "Conversion Message" That Appears When Attaching a Document to a Print Order in Webdesk
     Is it possible to change the "Conversion Message" that appears when attaching a document to a print order in Webdesk?
How To
13399 How to Prevent Customers From Selecting Weekends and Closed Dates as Due Dates for Their Orders
    
How To
13395 How to Generate a PDF Multiple Imposed File for Business Card Orders
    
How To
13348 How to Configure Print Items Generated by a Store Order to Automatically be Statused as "Submitted"
    
How To
13340 Changing the Price On Template Item Orders
     Is it possible to change the price on an order for a Template item? We've tried adjusting the price using the "Other Charge" function in the ADD-ON section, but we get a message telling us that the cost cannot be changed on template items.
How To
13326 How to Assign a Link to an Image to Modify the Homepage
    
How To
13323 How to Assign Users the Appropriate Level of Access in Print Shop Pro®
    
How To
13281 How to Search For An Order Using the Print Orders List
    
How To
13280 How to Order a Template Item in Print Shop Pro®
    
How To
13279 How to Place a Store Order in Print Shop Pro®
    
How To
13240 How to Define and Categorize Order Statuses
    
How To
13235 How to Configure and Use "Projects" to Combine New Existing Print Orders
    
How To
13231 How To Use Projects For Estimating Multiple Quantities
    
How To
13218 How to Make Newly Added Equipment Available In Print Shop Pro® Manager
     We just bought a new Copier and added it into the Equipment listing for our Print Shop Pro® site. However, it isn't available among the list of resources when we are editing an order in Print Shop Pro® Manager. Why is it not there?
How To
13130 How to Configure and Use "Projects" to Combine Existing Print Orders
    
How To
13108 How to Create a New Status
    
How To
13098 How to Place a Print Order in Webdesk
    
How To
13083 How to Configure Stock Defaults in an Order Category Finish Size
    
How To
13023 How to Limit Certain Stocks by Color Ink Limitations (Inventory Restrictions)
    
How To
12979 How to Configure both Default Due Dates and Maximum Due Dates for Store Orders
    
How To
12977 How to Configure "Paper Size Factor"
     When viewing the Charge Summary of an order, we see something called "Paper Size Factor." What is this and how does it affect an order? How can we edit this?
How To
12973 How to Configure Approvers to Be Able to See the Orders They Need to Approve in "My Orders"
    
How To
12851 How to Show a List of File Attachments on a Job Ticket
    
How To
12778 How to Check an Order's Status History
    
How To
12771 How to Remove the Options For File Approval When a Customer is Uploading a File to an Order in Print Shop Pro® Webdesk
    
How To
12762 How to Set Up a Landing Page
    
How To
12755 How to Add Images For Your Store Products
    
How To
12747 How to Configure Automated Emails for Quote Only Orders
    
How To
12727 How to Discontinue a Print or Store Order
    
How To
12695 How to Configure Statuses to Automatically Send Out Emails Using Email Templates
    
How To
12657 How to Designate a User As a Designer
    
How To
12623 How to Enable Customers to Edit the Due Date Without Choosing a Date Earlier Than the Suggested Due Date
     We set a Due Date to better manage orders and requests. However, the customers are able to choose a date earlier than the suggested Due Date we put in. How can we prevent this without taking away the ability for customers to edit the Due Date?
How To
12563 How to Change the Name of Sets or Sheets per Set for an Order category Finish Size
    
How To
12551 Locating the Site Classification Markup Found in the Charge Summary
     How/Where to Locate the Site Classification Markup Found in the Charge Summary
How To
12520 How to Use a Print Order as a Template for a Store Product
    
How To
12495 How to Make the Subcategories Visible In Store Drop Down List if They Are Not Visible
    
How To
12472 How to Charge an Order to Multiple Account Numbers in Print Shop Pro® Manager
    
How To
12440 How to Check the Status History / Email History of An Order
    
How To
12439 How to Register to use Webdesk
    
How To
12421 How to Change the Imposition On a Pre-existing Order
    
How To
12414 How to Edit, Activate, and/or Deactivate Print Order Category Options
    
How To
12388 How to add or change images for Store Products
    
How To
12361 How to Configure the Maximum File Size to Upload to an Order
    
How To
12308 How to change the Imposition on a Template Order
    
How To
12240 Email Links Not Arriving at Proper Landing Page
     Links provided in confirmation emails or template emails from PSP do not point to the right PSP landing page.
Issue
12233 How to open up PDF files in Windows 10
    
How To
12212 How to attach an image file to a job ticket
    
How To
12199 How to Pull Reports for Orders Based on Order Category and Name of Customer Who Placed Order
    
How To
12173 How to Change the Name or Details of a Stock
    
How To
12146 How to Make Corrections to the Price of an Order
    
How To
12098 How to Setup Admins to Approve Orders for Webdesk Users
    
How To
12084 4 Levels of Access for Print Shop Pro®
     In User Management under the column for Access Level, there are options for Dev, PtShp, Admin, and User. What exactly are those and what are the differences between the four?
Issue
12082 How to Set Up Paper as a Store Product and Have It Subtract from Stock Inventory
    
How To
12061 How to Set an Order Category as a Print, Quick Copy or Store Item
    
How To
12010 How To Manage Permissions for Store Items
    
How To
11986 How to change the Primary Site in a user profile
    
How To
11981 How to track custom items such as labels, shirts, pens, mugs, etc., sent to outside vendors?
    
How To
11968 How to Assign Registered Users Account Numbers
    
How To
11916 How to change the category for a store product
    
How To
11893 How to Set Prices For New Finishing Options
    
How To
11855 Adding Images for Finishing or Finish Size/Order Categories
     Changing the images for Finish Size or Order Category
How To
11848 Cloning Another User's Order
     Is there any way for a user to copy an order submitted by another user?
How To
11845 How to Make Template Items Visible and Accessible To Customers
    
How To
11826 How to Prevent Users From Changing Predetermined Options for Bindings, Folds, Cuts, & Drills
     The print shop has predetermined settings for Bindings, Folds, Cuts, and/or Drills that we would rather the customer not have the ability to change. How do we either lock these settings or prevent them being presented to the customers?
How To
11824 How to allow new users to register for access to Print Shop Pro®
    
How To
11801 How to make a certain Category of Store Products the Feature Store Category; how to make certain Store Products the featured Store Products
    
How To
11713 Setting Up Accounts for Outside/Cash Customers
    
How To
11678 Store Orders Not Showing In "My Orders" (after Version 13.0.3 or higher)
     After updating Print Shop Pro® to Version 13.0.3 or higher, "Store Orders" not being displayed in "My Orders"
Issue
11677 Uploaded Image File Does Not Show
     We uploaded an image file to use for "order category/finish sizes" but it isn't showing. What went wrong?
Issue
11652 Unable to enter in "# of Originals" or "# of Sheets per Set" for a particular "Order Category/Finish Size" in Webdesk
     Unable to enter in "# of Originals" or "# of Sheets per Set" for a particular "Order Category/Finish Size" in Webdesk
Issue
11568 How to Configure Orders For Either Pending Approval or Automatically Approved Statuses
    
How To
11563 I'm configuring a finish size and want the stocks that I have chosen to be available whether black or color is chosen.
     The zero is in red and when I hover over it, it says "red number indicates additional configuration is required"
How To
11544 How to change the orginization name displayed on the job ticket
    
How To
11539 How to Adjust Stock Inventory to "0"
    
How To
11534 Cannot Edit Shipping/Address Info On An Order in Webdesk
     Cannot edit shipping/address info on an order in Webdesk
Issue
11510 How to set or adjust prices for stocks
    
How To
11503 How to execute the Data base update on a client other than the Server that SQL server is running
    
How To
11499 How to configure settings for PDF Proof & Hard Copy Proof in Webdesk
    
How To
11474 How to Edit the "Contact Us" Information
    
How To
11468 How to Adjust the Price of an Order in Print Shop Pro® Manager
    
How To
11216 Emails not going out
     If a customer submits an order that is "Pending Approval" they get the following message: "Order Submitted. There was an email error in attempting to sendan approval request to [Approver's email address here*]. Please contact this user directly regarding your order." If someone from the Print Shop attempts to send an email from within Print Shop Pro, they get the following message: "500 - Internal server error. There is a problem with the resource you are looking for, and it cannot be displayed."
Issue
10968 Narrowing Search Results for Orders
     Orders are not displayed when trying to initiate a search in Print Orders List
Issue
10965 Price does not show on job ticket for orders with only Add-ons
     When we print out a job ticket for an order where the only items are add-ons, the price does not show up.
Issue
10755 How to Ensure Stocks Are Visible in Webdesk
    
How To
9760 Proper Procedure for Changing the Application to Point to a New Server
     How to Change the Application to Point to a New Server
How To
9689 Problems with the Doc Converter even after we restart it
     Restarting the Doc Converter is not resolving the issue of certain file attachments
Issue
9341 No Account Numbers Available at End of Order Screen in WebDesk
     The drop-down list for Account Numbers is not available when a customer is trying to submit an order in WebDesk
Issue
9332 How to Turn Off the Option For Customers to Attach a File
    
How To
9094 How to Set the Due Date so That it is Automatically Calculated for the Next Business Day
    
How To
8742 Server Error in '/PSP/appNet' Application. - Arithmetic overflow error converting numeric to data type numeric.
     One of our users gets the following error message when attempting to log in: Server Error in '/PSP/appNet' Application. - Arithmetic overflow error converting numeric to data type numeric.
Issue
8728 How to Allow a User to Place an Order That Goes Over the Maximum Single Order Amount of an Account Number
    
How To
8463 PDF preview after file upload does not load. The box appears but no file image using Google Chrome
     Chrome PDF viewer does not load file to display using Google Chrome
Issue
8438 How to Discontinue User Profiles in User Management
    
How To
8358 "Change to My Address" in emails not working; sending email to the default email address
     When using the e-mail templates, we select the "Change to My Address" button when sending an e-mail, and have verified that the from address is the one expected. When users receive the e-mail, however, it is from the default address and not from the unique address to which it was changed.
Issue
8276 How to See Which Colors For a Paper Stock Are Available to Customers in Webdesk
    
How To
8275 How to Add a Rush Charge to an Order
    
How To
8274 How to Allow For Entering Multiple Account Numbers on an Order in WebDesk
     Is there a way for the customer to use multiple account codes without having to have the Print Shop do it for them?
How To
8232 How to Know What File Formats Are Supported For Conversion
    
How To
8227 How to set maximum spending limits on account numbers
    
How To
8123 How to generate a redirect file for the print shop pro website.
    
How To
7516 Setting up the Data Export Utility and getting errors or not successful connection to server
     I’m having a difficult time setting up the Data Export Utility. I'm getting an error message when I try to click on “Connect to Server” to bring up the screen. Or getting "Unsuccessful connection" in Export Specification form
Issue
7368 How best to handle overages and spoilage
     If a print request orders a certain amount of sheets but the press uses more sheets to cover for spoilage during the printing process, only the original number of sheets will come out of inventory, not the additional number of sheets. Obviously the customer should not pay for the extra amount of sheets, but the sheets do have to come out of inventory. What is the best way to handle paper used above and beyond the amount ordered?
How To
7215 How to Generate a Report to Include Discontinued Equipment
    
How To
6930 Error Message when updating to latest version of Print Shop Pro
     "Message: A network-related or instance-specific error occurred while establishing a connection to SQL Server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL Server)"
Issue
6899 How to change the status of a submitted print order
    
How To
6821 "Ambiguous column name 'OrderID'. ORDER BY items must appear in the select list if SELECT DISTINCT is specified"
     I receive the error listed below when selecting the COMPLETED status using the DASHBOARD. "Ambiguous column name 'OrderID'. ORDER BY items must appear in the select list if SELECT DISTINCT is specified"
Issue
6642 Price on order goes up too much when adjusting the number of sets
     When we increase the quantity on an order by 2 copies (sets), the price goes up way too much. We find that any time we change quantity, we have to go back and change the paper to a different stock and then change it back to the original stock so that the price is right.
Issue
6621 How to discontinue an account number so it can no longer be selected during the order process
    
How To
6618 How to unlock an order status to edit an order
    
How To
6381 How to Discontinue a Status
    
How To
6297 How to add images to the body of your home page
    
How To
6266 How to put an image file on job tickets
    
How To
6119 The Webdesk USER REPORT and ACCOUNT REPORT are not displaying any results.
     The Webdesk USER REPORT and ACCOUNT REPORT are not displaying any results.
Issue
6048 How to Access Reports
    
How To
6023 How to view account numbers available to a user
    
How To
5983 How to Add/Modify Store Inventory, Store Products, Store Items, Store Form (v11.2.0 or Higher)
    
How To
5679 Order Numbers Jump or Skip numbers
     Order Numbers Jump or Skip numbers
Issue
5592 How to set the default binding on print order form using WebDesk
    
How To
5526 Compatibility Issues with IE 11.0 or higher
     Print Shop Pro pages are distorted in Non Compatibility View for IE 11.0 or higher.
Issue
5506 How to adjust the Compatibility View Settings for Microsoft Internet Explorer (IE)
    
How To
5472 How to set up different click charges for different sizes on the same equipment
    
How To
5220 How to apply a discount to a Print Order
    
How To
5216 How to Export a List of All Paper Stocks with Prices to Excel
    
How To
5196 How to adjust the markup and/or sales tax
    
How To
5047 How to Access and Utilize Batch Print Reports
    
How To
5046 How to export or print filtered values from search results
    
How To
5037 Error Message When Selecting Completed Orders in the Dashboard
     When selecting completed orders in the dashboard, we receive an error message. We are running verison 11.0.0
Issue
5027 How to configure Print Order costs
    
How To
5026 How to Create Email Templates
    
How To
5019 How to EDIT the Stock in an Order
    
How To
4996 How to configure account number settings for users with ADMIN level access
    
How To
4968 How to Manage Store Inventory, Products, Items - (v11.0.0 - v11.1.5)
    
How To
4963 How to assign multiple account numbers to an order
    
How To
4949 How to Assign a Default Print Resource to a Stock (Inventory Press Assignment)
    
How To
4947 Not able to UNCHECK the LOCKED order box
     The LOCKED checked box is disabled and unable to UNCHECK
Issue
4946 How to give permission to review accounts for billing
    
Issue
4944 How to Set Up Cut-down Sizes
    
How To
4935 How to Set up Hot Folder
    
How To
4933 Field for entering the # of originals is not showing for end user
     The field for entering the # of originals is not showing for the end user.
Issue
4921 How to Have a New Customer Register as a Print Shop Pro® Webdesk User
    
How To
4920 How to get a list of the number of print jobs per contact
    
How To
4916 Discontinued resource is automatically selected when placing an order
     When submitting a new order, the system selects a discontinued printer instead of a current printer.
Issue
4915 Setting UP and Setting a Hot Folder
     How can I set up and set a Hot Folder in Print Shop Pro?
How To
4870 Set ALLOW Cover Stock for Quick Copy Order Category form and is not showing as option to customer
     The Cover Stock option has been enabled for Quick Copy Order Category and is not showing as an option during order process
Issue
4857 Receiving notification when a print job is submitted as a quote
     Needs notification of when a print job is submitted as a quote
Issue
4843 Muhimbi Docconverter not converting documents. Using Server 2012 R2
     Installed Muhimib DocConverter on Server 2012 R2. The converter does not convert Excel, Word or Powerpoint documents.
Issue
4835 When customers change their password for network, Print Shop Pro doesn't let them log in.
     When customers change their password for network, Print Shop Pro doesn't let them log in and they have to use their old password
Issue
4833 The letter "n" is added to any customer's name, who doesn't have a middle initial
     The Letter "N/A" is displaying in many users profiles.
Issue
4778 Stock listed in Charge Summary but not listed in Stock Detail
     The pricing is incorrect on the a job ticket when there is stock listed in Charge Summary Detail and not in Stock Detail
Issue
4777 Store Product notes displaying on Invoice and Order History to customer
     Notes listed in Store Product detail are displaying to customer and on Invoices
Issue
4776 System is not displaying local time zone for hosted website
     System is not displaying local time zone for hosted website
Issue
4770 Error in Linking tables to local backend mdf file using PSP Manager Client
     Error in Linking tables to local backend mdf file using PSP Manager Client
Issue
4729 The Color box for a Paper Stock not showing in Order Form
     The Color box for a paper stock is not displaying in an order form.
How To
4664 Customers are able to enter their own account number. How do I turn this off?
     It seems that on-line customers are able to enter their own account codes. How do I stop this from happening? A customer did not see her account code for choosing, so she entered it herself. She had changed departments, and therefore had a new account code and site number. I did let her know that if she did not see her account number, in the future, to let me know so that I can add it to her profile. It concerns me however, that they are able to add a number, which shows up now in the listing. I suppose I can discontinue her entry. Thanks much
Issue
4613 How to Create/Modify Add-On Transactions
    
How To
4156 Configuring User Access Levels
     Can you tell me the difference between access levels for users in Print Shop Pro?
How To
3867 How to Add Sites/Departments into Print Shop Pro®
    
How To
3683 How to generate or modify an Print / Copy order
    
How To
3681 How to Configure Order Category / Finished Sizes
    
How To
3516 How to add an image to the Columns on the Home Page.
    
How To
3485 Data Export - Not able to connect to SQL server
     A network-related or instance-specific error occured while establishing a connection to SQL server. The server was not found or was not accessible. Verify that the instance name is correct and that SQL Server is configured to allow remote connections. (provider: Named Pipes Provider, error: 40 - Could not open a connection to SQL server)
Issue
3406 How to EDIT the INFORMATION ONLY of an order designated with a Completed order status
    
How To
3405 How to EDIT the PRICE of an order designated with a Completed order status
    
How To
3404 How to Manage Order Status Codes
    
How To
3391 How to Add/Modify Paper Inventory Stock
    
How To
3390 Managing Paper Inventory
     Paper Inventory Control Overview
How To
3359 Migrating Database – Best Practices
     Reset NT and SQL user Accounts
How To
3358 Migrating Database – Best Practices
     Migrating the existing print shop pro application database
How To
3357 Migrating Web Application – Best Practices
     Setup Server to send email
How To
3356 Migrating Web Application – Best Practices
     Setup the website in IIS
How To
3355 Migrating Web Application – Best Practices
     Execute the setup.exe installation for PSPWebDesk
How To
3353 Migrating Web Application – Best Practices
     Copy Files to New Server
How To
3352 How to set the Default Email Template for an Order Status
    
How To
3351 How to set the Default Order Status for an Email Template
    
How To
3350 How to add/modify email templates
    
How To
3116 DocConverter Conversion Errors
     DocConverter errors converting documents and sends email to customer and edu support
Issue
3099 Template Items during processing - Toolkit v4.0
     System hangs during processing of template items and locks up
Issue
3067 Service Unavailable
     You receive a page displaying Service Unavailable when accessing the Website
Issue
3065 Create SQL Backup and NEW Instance
     The following steps show how to create a SQL backup and NEW Instance
How To
3020 Installing PSP WebDesk v8.2.8
     Please use the following instructions to install v8.2.8 WebDesk Update
How To
3019 Installing Database v8.2.7 Update
     Please use the following procedures to perform the v8.2.7 data update
How To
3018 How to Shrink/Truncate Database Log file using SQL Server 2000
    
Issue
3017 How to Configure Database Recovery Model to SIMPLE using SQL Server 2000
    
Issue
3003 Syntax error in UPDATE statement
     The problem that I'm having right now is that when we try to add a new order, we get Error 3144 from fAddOrder. And it says "Syntax error in UPDATE statement."
Issue
2994 Login Window Displays after Login Entered
     The login window page displays after login when selecting other options.
Issue
2985 How to Reset Stock Values in Paper Inventory
    
Issue
2976 Add new Resource/Equipment in Manager
     Equipment is not showing up on Pricelist (Fixed Prices Schedule).
Issue
2975 Configuration Error on pspupdatetools.aspx page
     Configuration Error on pspupdatetools.aspx page: Unrecognized attribute 'type'. Source File: C:\EDU\PSP\appNet\web.config Line: 4
Issue
2968 Add Stock to Quick Copy Form
     I have added a stock in PSP Manager, but I can't see the Stock on Quick Copy.
Issue
2953 How To Add a User to WebDesk
    
How To
2951 Invalid procedure call or argument: 'Mid'
     When user tries to view past orders reports they get the following error Microsoft VBScript runtime error '800a0005' Invalid procedure call or argument: 'Mid' /PSP/app/code/ord/ord_transfer.asp, line 500
Issue
2950 How to Create an Inventory Press/Copier Assignment
    
How To
2949 Quick Copy Setup
     These instructions will assist in setting up the Quick Copy order entry form within Print Shop Pro Manager
How To
2932 Slow to load initial splash screen, quote/order screen, slow to update and tab
     PSP Manager is slow to load initial splash screen, quote/order screen, slow to update and tab.
Issue
2931 Error 459 happens when selecting Quotes/Orders
     Error 459 happens when selecting Quotes/Orders in Print Shop Pro Manager.
Issue
2930 Running a Count of Orders by Machine
     Run a count of orders by machine/resource. Also report on annual revenue generated by machine.
How To
2928 Unable to Open a new Quote/Order (Log full)
     Print Shop Pro Manager will no longer open a new order. Orders may no longer be edited. Orders are not saved.
Issue
2868 activePDF server/Doconverter v3.52 hangs during processing
     activePDF server/Doconverter v3.52 hangs during processing
How To
2867 438: Object doesn’t support this property or method
     You receive the following error after selecting the Quote/Order screen from the main menu. Error in: Form_OrderSearch.LoadGrid 438: Object doesn't support this prpoerty or method The system locks up and need to close program using Task Manager.
Issue
2838 How to Charge two clicks for 11 x 17 Paper
    
How To
2821 Getting Error PSPuserSP login during Link
     Getting PSPuserSP login account error after selecting Quote/Order form
Issue
2819 Connection error from Client to SQL server on Win 2008 Server
     Getting a SQL connection error or not found when attempting to access the SQL server through a ODBC DSN connection
Issue
2816 How to Add Account Numbers into Print Shop Pro®
    
How To
2812 System Implemenation Plan
     System Implemenation Plan
How To
2811 How to turn off prices on shipping label?
    
Issue
2808 Failed to Access IIS metabase Error using IIS 5.0
     Failed to Access IIS metabase Error using IIS 5.0
Issue
2799 How to add an Thumbnail Image to Store Inventory Item
    
How To
2191 How to Remove Store Images or PDF from Website
    
How To
2190 Error accessing pspupdatetools.aspx page
     400 error - when accessing pspupdatetool.aspx file
Issue
2188 Error 3071 from PrintReports
     Work/Jobs Complete/Shipped displays Error 3071 from PrintReports
Issue
2135 ASP.Net v2.0 is not available in WebExtensions using IIS6.0
     ASP.Net v2.0 is not available in WebExtensions using IIS6.0
Issue


Contact edu Support Toll Free at 888-673-8424 ext. 273 (PSP) Or ext. 227 (DC)